LAST UPDATED JULY 2022
Privacy Policy – GemLife Group
In this Privacy Policy, the expressions “GemLife Group”, “we“, “us” and “our” are a reference to the GemLife group of companies[1].
This Privacy Policy applies to personal information collected by us. We are bound by the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act), which govern the way private sector organisations collect, use, keep secure and disclose personal information.
The purpose of this Privacy Policy is to generally inform people of:
- how and when we collect personal information;
- how we use and disclose personal information;
- how we keep personal information secure, accurate and up-to-date;
- how an individual can access and correct their personal information; and
- how we will facilitate or resolve a privacy complaint.
If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue or complaint. Please see Section 11 for further details.
If you have any concerns or questions, please contact us and our Compliance Officers at [email protected] or write to us at Level 2, 120 Siganto Dr Helensvale, QLD 4212 and our Compliance Officers will then attempt to resolve the issue.
We recommend that you keep this information for future reference.
1. What is personal information?
The Privacy Act defines “personal information” to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
2. The kinds of personal information collected, used and disclosed by GemLife Group
We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to by you.
At or around the time we collect personal information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information.
We set out some common collection, use and disclosure instances in the table below.
Purpose | Type of Information | Uses | Disclosures |
---|---|---|---|
Sales and enquiries |
| The types of uses we will make of personal information collected for this type of purpose include:
| The types of disclosures we will make of personal information collected for the type of purposes listed include, without limitation, to:
|
Suppliers |
|
| The types of disclosures we will make of personal information collected for the type of purposes listed include, without limitation, to:
|
Marketing Services |
|
| We may disclose your personal information to:
|
Human resources |
|
| We may disclose your personal information to:
|
Investments |
|
| We may disclose your personal information:
We strictly do not disclose personal information collected for this purpose to third parties other than those listed above. |
Competition entry | The same information as collected in relation to the “Sales and enquiries” and “Marketing” above. |
| We may disclose your personal information to:
|
Vehicle and caravan parking |
|
| We may disclose this information to:
|
3. How GemLife Group collects and holds personal information
3.1 Collection generally
As much as possible or unless provided otherwise in this Privacy Policy or a notification, we will collect your personal information directly from you.
When you engage in certain activities, such as filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.
Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory information or any other information we require in order for us to provide our products or services to you, we may be unable to provide our products or services to you in an effective manner, or at all.
3.2 Other collection types
We may also collect personal information about you from other sources, such as competitions and also from third parties. Some examples of these alternative collection events are:
- when we collect personal information about you from third parties; or
- when we collect personal information about you from publicly available sources including but not limited to bankruptcy searches, Australia Post, White Pages directory, and social media platforms (such as Facebook, Twitter, Google, Instagram etc).
3.3 Notification of collection
If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply, including as described in this clause 3.3(a) to 3.3(c) below. Generally speaking, we will not tell you when we collect personal information about you in the following circumstances:
- where information is collected from any personal referee you have listed on any application form (including any employment application) with GemLife Group;
- where information is collected from publicly available sources including but not limited to bankruptcy searches, social media platforms (such as Facebook, Twitter, Google, Instagram etc.); or
- as otherwise required or authorised by law.
3.4 Unsolicited personal information
In the event we collect personal information from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by GemLife Group (in its absolute discretion) that the personal information is not required, we will destroy the information or ensure that the information is de-identified.
In the event that the unsolicited personal information collected is in relation to potential future employment with GemLife Group such as your CV, resume or candidacy related information, and it is determined by GemLife Group (in its absolute discretion) that it may consider you for potential future employment, GemLife Group may keep the personal information on its human resource records.
3.5 How we hold your personal information
Once we collect your personal information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who have taken reasonable steps to ensure they comply with the Privacy Act . We provide some more general information on our security measures in Section 9 (Data security and quality).
3.6 Cookies and IP addresses
If you use our website, we may utilise “cookies” which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
However, in some cases, cookies may enable us to aggregate certain information with other personal information we collect and hold about you. GemLife Group extends the same privacy protection to your personal information, whether gathered via cookies or from other sources, as detailed in this Privacy Policy.
You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved web site experience that cookies offer.
4. Uses and discloses of personal information
4.1 Use and disclose details
We provide a detailed list at Section 2 of some common uses and disclosures we make regarding the personal information we collect.
4.2 Other uses and disclosures
We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:
- when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;
- if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
- if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
- if it is required or authorised by law.
4.3 Use and disclosure procedures
In the event we propose to use or disclose such personal information other than for reasons set out in the above table at Section 2 or as otherwise outlined in this Privacy Policy, we will first notify you or seek your consent prior to such disclosure or use.
Your personal information is disclosed to these organisations or parties only in relation to the products or services we provide to you or for a purpose permitted by this Privacy Policy.
We take such steps as are reasonable to ensure that these organisations or parties are aware of the provisions of this Privacy Policy in relation to your personal information.
4.4 Communications opt-out
If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us via the details set out at the top of this document and we will ensure the relevant communication ceases. Any other use or disclosure we make of your personal information will only be as required or authorised by law or as permitted by this Privacy Policy or otherwise with your consent.
5. Sensitive Information
5.1 Sensitive information generally
Sensitive information is a subset of Personal Information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
5.2 Collection and use of sensitive information.
In general, we attempt to limit the collection of sensitive information we may collect from you but depending on the uses you make of our products this may not always be possible and we may collect sensitive information from you in order to carry out the services provided to you. However, we do not collect sensitive information from you without your consent.
The type of sensitive information we may collect about you is dependent on the services provided to you by GemLife Group will be limited to the purpose(s) for which it is collected. We set out some types of sensitive information we may collect about you in the “Human resources” section of the table at Section 2 above.
We do not use sensitive information to send you Direct Marketing Communications (as set out in Section 6 below) without your express consent.
5.3 Consent
We may collect other types of sensitive information where you have consented and agree to the collection of such information. Generally speaking, we will obtain this type of consent from you at (or around) the point in time in which we collect the information.
6. Direct Marketing
6.1 Express informed consent
You give your express and informed consent to us using your personal information set out in:
- the “Sales and Enquiries” section of the table at Section 2 of this document above; and
- the “Marketing Services” section of the table at Section 2 of this document above,
to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).
6.2 Inferred consent and reasonable expectations of direct marketing
Without limitation to paragraph6.1 , if you have provided inferred or implied consent (e.g. not opting out where an opt-out opportunity has been provided to you) or if it is within your reasonable expectation that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
6.3 Opt-out
If at any time you do not wish to receive any further Direct Marketing Communications from us or others under this Section 6, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us via the details set out at the top of this document.
7. Anonymity and pseudo-anonymity
Due to the personal nature of the products and services that we provide, it is only practicable or reasonable for the GemLife Group to transact and correspond with you on a named basis and your personal information may be required in order to provide you with our products and services or to resolve any issue you may have.
8. Cross Border Disclosure
8.1 Cross border disclosure
Any personal information collected and held by the GemLife Group may be disclosed to, and held at, a destination outside Australia by virtue of our use of third party service providers, including but not limited to:
- for IT service providers relating to direct marketing applications and functions: Singapore, Taiwan, Ireland, Belgium, Netherlands, Finland, the United States and Germany;
- for analytics of the market and customer trends: the United States, Switzerland, the European Union, Netherlands, Finland, Belgium, Singapore and Taiwan;
- for IT service providers for data storage, collection and processing: the European Union, Switzerland and the United States,
and other locations as utilised by our other third party service providers from time to time, to assist us in providing our goods and services to you.
As we use service providers and platforms which can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed above.
8.2 In addition we may utilise overseas IT services (including software, platforms and infrastructure), such as data storage facilities or other IT infrastructure. In such cases, we may own or control such overseas infrastructure or we may have entered into contractual arrangements with third party service providers to assist GemLife Group with providing our products and services to you. Provision of informed consent
By submitting your personal information to us, you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to personal information. However, we will take steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy and the Privacy Act.
The Privacy Act requires us to take such steps as are reasonable in the circumstances to ensure that any recipients of your personal information outside of Australia do not breach the privacy principles contained within the Privacy Act. By providing your consent, under the Privacy Act, we are not required to take such steps as may be reasonable in the circumstances. However, despite this, we acknowledge the importance of protecting personal information and have taken reasonable steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.
8.3 If you do not consent
If you do not agree to the disclosure of your personal information outside Australia by us, you should (after being informed of the cross border disclosure) tell us that you do not consent. To do this, either elect not to submit the personal information to us after being reasonably informed in a collection notification or please contact us via the details set out at the top of this document.
9. Data security and quality
9.1 GemLife Group’s security generally
We have taken steps to help secure and protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where human error is involved or malicious activity by a third party.
Notwithstanding the above, we will take reasonable steps to:
- make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
- protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
- destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
9.2 Accuracy
The accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
- let us know if there are any errors in your personal information; and
- keep us up-to-date with changes to your personal information (such as your name or address).
We provide information about how you can access and correct your information in Section10.
10. Access to and correction of your personal information
You are entitled to have access to any personal information relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Acy ). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the top of this document.
11. Resolving Privacy Complaints
11.1 Complaints generally
We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
11.2 Contacting GemLife Group regarding complaints
If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, please contact us:
Telephone: 07 3440 8723
Email: [email protected]
Address: Level 2/120 Siganto Dr, Helensvale QLD 4212
Please mark your correspondence to the attention of the Compliance Officers.
11.3 Steps we take to resolve a complaint
In order to resolve a complaint, we:
- will liaise with you to identify and define the nature and cause of the complaint;
- may request that you provide the details of the complaint in writing;
- will keep you informed of the likely time within which we will respond to your complaint; and
- will inform you of the legislative basis (if any) of our decision in resolving such complaint.
11.4 Register of complaints
We will keep a record of the complaint and any action taken in a Register of Complaints.
12. Consent, modifications and updates
12.1 Interaction of this Policy with contracts
This Privacy Policy is a compliance document prescribed by law rather than a legal contract between two or more persons. However, certain contracts may incorporate all, or part, of this Privacy Policy into the terms of that contract. In such instances, GemLife Group may incorporate the terms of this policy such that:
- certain sections or paragraphs in this policy are incorporated into that contract, but in such a way that they do not give rise to contractual obligations onto GemLife Group, but do create contractual obligations on the other party to the contract; and
- the consents provided in this policy become contractual terms provided by the other party to the contract.
12.2 Acknowledgement
By using our website, purchasing a product or service from GemLife Group where you have been provided with a copy of our Privacy Policy or had a copy of our Privacy Policy reasonably available to you, you are acknowledging and agreeing:
- to provide the consents given by you in this Privacy Policy; and
- that you have been informed of all of the matters in this Privacy Policy.
12.3 Modifications and updates
We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes (whether by direct communication or by posting a notice on our website). If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, please cease providing us with your personal information and contact us via the details set out at the top of this document.
[1] These companies are GemLife Administration Pty Ltd ACN 615 334 042, GemLife Assets Pty Ltd ACN 620 057 267, GemLife Communities Pty Ltd ACN 606 449 423, GemLife Finance Pty Ltd ACN 617 513 014, GTH Project No. 1 Pty Ltd ACN 607 590 901, GTH Resorts No. 1 Pty Ltd ACN 606 256 160, GTH Resorts No. Unit Trust ABN 47 832 660 067, GTH Project No. 2 Pty Ltd ACN 606 421 989, GTH Resorts No. 2 Pty Ltd ACN 606 879 010, GTH Resorts No. 2 Unit Trust ABN 39 558 765 756, GTH Resorts No. 3 Pty Ltd CAN 607 066 419, GTH Resorts No. 3 Unit Trust ABN 28 245 299 373, GTH Project No. 4 Pty Ltd ACN 607 629 149, GTH Resorts No. 4 Pty Ltd ACN 607 066 820, GTH Resorts No. 4 Unit Trust ABN 63 289 558 320, GTH Resorts No. 5 Pty Ltd ACN 608 556 636, GTH Resorts No. 5 Unit Trust ABN 59 283 381 047, GTH Project No. 6 Pty Ltd ACN 611 090 816, GTH Resorts No. 6 Pty Ltd ACN 608 559 262, GTH Resorts No. 6 Unit Trust ABN 44 988 083 216, GTH Resorts No. 7 Pty Ltd ACN 617 503 232, GTH Resorts No. 7 Unit Trust ABN 86 456 895 879, GTH Resorts No. 8 Pty Ltd ACN 617 503 394, GTH Resorts No. 8 Unit Trust ABN 56 975 614 330, GTH Resorts No. 9 Pty Ltd ACN 617 503 554, GTH Resorts No. 9 Unit Trust ABN 85 513 562 692, GTH Resorts No. 10 Pty Ltd ACN 626 540 912, GTH Resorts No. 10 Unit Trust ABN 48 264 207 757, GTH Resorts No. 11 Pty Ltd ACN 626 541 231, GTH Resorts No. 11 Unit Trust ABN 22 960 976 062, GTH Resorts No. 12 Pty Ltd ACN 626 541 731, GTH Resorts No. 12 Unit Trust ABN 90 197 056 770, GTH Resorts No. 14 Pty Ltd ACN 635 466 474, GTH Resorts No. 14 Unit Trust ABN 37 580 841 450, GTH Resorts No. 15 Pty Ltd ACN 635 466 698, GTH Resorts No. 15 Unit Trust ABN 43 862 548 293, GTH Resorts No. 16 Pty Ltd ACN 635 466 189, GTH Resorts No. 16 Unit Trust ABN 29 631 087 954, GTH Resorts No. 17 Pty Ltd ACN 639 322 09, GTH Resorts No. 17 Unit Trust ABN 99 259 542 441, GTH Resorts No. 18 Pty Ltd ACN 639 322 133, GTH Resorts No. 18 Unit Trust ABN 95 201 049 028, GTH Resorts No. 19 Pty Ltd ACN 649 657 938, GTH Resorts No. 19 Unit Trust ABN 94 685 454 011, GTH Resorts No. 20 Pty Ltd ACN 649 657 947, GTH Resorts No. 20 Unit Trust ABN 56 156 219 452, GTH Resorts No. 21 Pty Ltd ACN 650 926 784, GTH Resorts No. 21 Unit Trust ABN 56 584 822 593, GTH Resorts No. 22 Pty Ltd ACN 652 163 392, GTH Resorts No. 22 Unit Trust ABN 45 661 036 211, GTH Resorts No. 23 Pty Ltd ACN 652 163 409, GTH Resorts No. 23 Unit Trust ABN 76 951 285 496 and its Related Bodies Corporate (as defined by the provisions of the Corporations Act 2001 (Cth).